How well are your suppliers performing?

10 Dec 2014 | Supplier Management How well are your suppliers performing? Contact Us In a recent post, we discussed several New Year’s goals that we frequently hear from clients and prospects around this time of year. One of the most common is evaluating and improving supplier performance. We know that suppliers may appear qualified at first and then fail to deliver the required quality after time and money have been invested in project development. Other suppliers have many of the desired capabilities for your projects but are inconsistent in quality and performance. Supplier switching costs can be very high and risks to quality and delivery unacceptable. Juran describes the process of supplier evaluation as: The evaluation of product samples The evaluation of the supplier’s manufacturing process So, how well are your suppliers performing? Ray Carter, director of DPSS Consultants, first outlined his Seven Cs of Supplier Evaluation in a 1995 article in “Purchasing and Supply Management.” He later added three new Cs to the model. The 10 Cs are: Competency Capacity Commitment Control Cash Cost Consistency Culture Clean Communication This article was published in ‘The Journal of Purchasing and Supply Management,’ Carter, R., ‘The Seven C’s of Supplier Evaluation,’ 44-46, © Elsevier (1995). At Pro QC, one of our primary services is Supplier Development. In this partnership, we assist clients by evaluating suppliers on-site and conducting assessments that vary based on industry and/or other requirements. For example, automotive audits generally follow the TS 16949 standard. We advocate third-party assessment here to gain the benefits of auditor experience and objectivity. Experienced auditors provide detailed reports that can be used in the comprehensive evaluation process. In addition, corrective action items are often noted and checked during follow-up or during a regularly scheduled assessment. Pre-production, in-process and final pre-shipment quality inspections provide useful data for ongoing performance. With inspection data, suppliers are evaluated based on defects noted, delays in shipments, etc. Supplier rating systems are common. From a single quality rating to multiple variable, incorporating a rating system provides for objectivity and comparison. Variables might include on-time delivery, customer service, inspection data, total cost, etc. Our original article about New Year’s goals can be found here. What are your quality goals for 2015? Tags: auditfactoryinspectioniso9001qualitysupplierts16949 You May Also Like What Happens After a Failed Pre-Shipment Inspection? Pro QC Holds Special Seminar on Welding Inspection Standards in China to Strengthen Technical Expertise Pre-Shipment Inspection for Textile Workwear in Honduras Click Below to Improve Product Quality with Pro QC Contact us Get a Quote or Book a Service We will be happy to give you more information about our quality solutions. Please fill in this form to contact us. We will respond as soon as possible. If you would like to submit your CV, please click here. Contact Us by Email Contact Us by Phone North America +1 206 397 1145 Mexico +52 55 9990 7885 Colombia +57 601 9190355 United Kingdom +44 330 094 5589 France +33 9 7303 6784 Germany +49 15630 810151 Australia +61 2 8252 7691 India & South Asia +91 227 189 7407 Asia & Asia Pacific +886 2 2832 2990 We use cookies to improve your experience. By continuing to browse, you agree to their use. Customize settings Accept all Decline all Privacy policy Cookie policy × Cookie settings Please select the categories of cookies you would like to allow. Essential cookies are always enabled.