Refund & Cancellation Policy

Buyer Protection Refund & Cancellation Policy Last updated: Last updated: March 1, 2025 GlobalSourcing is committed to fair and transparent transactions. Our escrow-based payment system is designed to protect buyers at every stage of the procurement process. This policy outlines the conditions under which refunds are granted. 1. Overview & Philosophy Our platform operates on an escrow model: funds are never released to a supplier until you have confirmed satisfactory delivery of your order. This means most disputes are resolved before a formal refund is needed. When issues do arise, our team acts as a neutral mediator to reach a fair resolution. 2. Refund Eligibility You may be eligible for a full or partial refund under the following conditions: The goods received do not match the confirmed product specifications or sample approved. The shipment was significantly delayed beyond the agreed delivery date with no valid justification. The factory failed to initiate production within the agreed timeline after deposit payment. Goods were damaged in transit and a pre-shipment inspection report confirms non-compliance. The supplier cancels the order after your payment has been escrowed. 3. Refund Timeframes Once a refund has been approved by our team, processing times depend on the payment method: Payment Method Refund Timeframe Notes Bank Wire Transfer 5–10 business days International transfers may take longer depending on the receiving bank. Credit / Debit Card 3–7 business days Timing depends on your card issuer's processing schedule. Platform Wallet 1–2 business days Credited immediately to your GlobalSourcing wallet balance. 4. How to Request a Refund Follow these steps to initiate a refund request through the platform: 1 Open a Dispute Navigate to your order dashboard and click "Open Dispute". Describe the issue clearly and select the relevant order. 2 Submit Evidence Upload supporting documents: photos of goods received, inspection reports, supplier communications, or delivery records. 3 Mediation Review Our team reviews all submitted evidence within 3–5 business days and contacts both parties if additional information is needed. 4 Resolution & Payment Upon decision, escrow funds are either released to the supplier or refunded to you according to the mediation outcome. 5. Non-Refundable Items The following are not eligible for refund under our standard policy: Platform service fees and transaction processing charges. Factory audit and inspection service fees once the service has been performed. Orders cancelled by the buyer after production has commenced beyond the agreed cancellation window. Customs duties, import taxes, or freight costs paid to third-party logistics providers. Goods that were approved by the buyer following a pre-shipment inspection report. 6. Escrow Protection Your Funds Are Always Protected GlobalSourcing's escrow system ensures your payment is never released to a supplier without your explicit approval. In the event of a dispute, funds remain frozen until mediation is complete. This gives you full financial protection throughout the entire procurement lifecycle. Global Sourcing Typically replies in 2 hours Hi! How can we help you source from China? Tell us what you need and we'll get back to you fast. Start Chat